Terms & Conditions

These Terms and Conditions ("Agreement") outline the terms upon which SciPlay (Light & Wonder) allows users to use its services. By accessing or using our platform, you agree to be bound by these terms.

Acknowledgment of Agreement

By registering an account with us or using our services, you confirm that:

• You have read and understood this Agreement;
• You are at least 18 years old (or the minimum age required in your jurisdiction);
• You agree to abide by all applicable laws and regulations.

Eligibility Requirements

To use SciPlay (Light & Wonder)'s services, you must meet our eligibility requirements. These include:

• Being at least 18 years old or meeting the local minimum age requirement;
• Having a valid email address and phone number for communication purposes;
• Not being prohibited from using gaming services under applicable law.

Account Registration Rules

To register an account with us, you must provide accurate information. This includes:

• A valid name;
• A genuine date of birth;
• A working email address and phone number.

You agree to maintain the accuracy of your personal details throughout your use of our platform.

One-Account-Per-User Policy

We reserve the right to cancel or suspend any account found to be using multiple user credentials. We strongly advise against sharing passwords or creating duplicate accounts, as this is a breach of these Terms and Conditions.

Login Credentials and Password Protection

• You are responsible for maintaining the security and secrecy of your login details.
• You agree not to share or disclose any account information with others.
• In case of unauthorized access, please notify us immediately so we can take necessary action.

Restricted Behaviour and Prohibited Activities

The following behaviors are strictly prohibited:

• Collusion between players;
• Misuse of our platform for financial gain;
• Cheating or attempting to cheat in gameplay;
• Hacking into other users' accounts.You agree that SciPlay (Light & Wonder) reserves the right to suspend your account if we suspect any misuse.

Bonus and Promotion Rules

All bonuses, promotions, and rewards are subject to specific rules. These can be accessed from within our platform or via email notifications.

Wagering and Gameplay Conditions

To ensure fairness in gameplay, the following conditions apply:

• Each wager must meet minimum stake requirements.
• You agree that all winnings will be credited to your account according to specified terms.
• If any dispute arises regarding gaming outcome, our final decision shall prevail.

Bonus Abuse Prevention

In an effort to prevent bonus abuse, we reserve the right to investigate and cancel bonuses issued under suspicious circumstances. This includes:

• Abusing welcome packages or promotional offers;
• Manipulating gameplay for cash extraction;

We may deny future access if you engage in such activities.

Responsible Gambling Expectations

SciPlay (Light & Wonder) encourages responsible gaming practices. If you experience any of the following symptoms, please take a break from our platform:

• Compulsive behavior around gaming;
• Financial difficulties due to excessive wagering;
• A preoccupation with winning or losing.To help manage your spending, we recommend using the in-game tools for self-regulation.

Self-Exclusion and Account Restrictions

If you wish to take a break from our platform, please use the self-exclusion tool accessible within Settings > Responsible Play. You can choose between 180, 270, or 365 days of exclusion.

In extreme cases, we may close your account temporarily for security reasons without prior notice.

Game Fairness and RNG Systems

We operate on a certified Random Number Generator (RNG) system to ensure fairness in gameplay. Our games are designed with the following principles:

• Ensuring fair game outcomes;
• Compliance with applicable laws regarding random number generation;
• Protection of user rights under law.

Technical Interruptions or Voided Gameplay

Occasionally, we may experience technical difficulties that void gameplay. This includes instances where our servers are temporarily unavailable due to maintenance, software updates, or other unforeseen circumstances.

If your gameplay is affected by a technical issue and you were unable to play fairly as intended, please contact us for resolution.

Suspension or Closure of Accounts

We reserve the right to suspend accounts under any circumstances deemed necessary. This includes:

• Technical issues;
• Breaches of these Terms and Conditions;
• Suspicious account activity.In extreme cases, we may close an account without prior notice.

Modification of Terms

SciPlay (Light & Wonder) reserves the right to modify or change these Terms at our discretion. Your continued use implies acceptance of any new terms as they come into effect.

Please check our website regularly for updates on key policies and Terms.

Contact or Support Guidance

Our dedicated support team is available from Monday to Friday, 09:00 - 21:00 GMT.

We will endeavor to address your issue within a reasonable timeframe and provide guidance on resolving any disputes.

Applicable Licensing or Regulatory Oversight

Our platform operates under applicable laws governing social gaming in the UK. By accessing our site, you acknowledge that we operate as part of Light & Wonder's mobile social-casino portfolio and subject to all relevant laws regarding fair play and player protection.