Privacy Policy

Introduction

At SciPlay (Light & Wonder), we respect and value your right to data protection and privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information and other user data when you interact with our platform.

What Personal Information May Be Collected

When you create an account or register for a service on our platform, we may collect various types of personal information from you, including:

Name and contact details (e.g., email address, phone number)
Date of birth
Account login credentials
Device and browser type
Operating system version

We also collect usage analytics data to improve our services, such as:

Technical logs regarding your interactions with the platform
Behavioral data on how you use our services

Account Registration Information

When registering for an account or creating a profile, we may ask you to provide specific information. We process this data in compliance with applicable regulations and handle it securely.

Device and Browser Information

We collect technical details about your device and browser usage, including:

Operating system type
Device model and brand
Browser version and language

This information helps us ensure compatibility and functionality across different devices and browsers.

Cookies and Tracking Technologies

Our platform uses cookies to enhance user experience, provide analytics data, and target relevant content. These cookies may be placed by our website or third-party services, such as Google Analytics.

You can manage your cookie preferences through your browser settings. However, please note that some features may not function correctly without the use of essential cookies.

Communication Preferences

We offer you various means to communicate with us regarding issues, concerns, or service inquiries:

In-app chat support (available Monday to Friday from 09:00–21:00 GMT)
Email address for general queries and feedback
Telephone number for immediate assistance

You can adjust your communication preferences at any time through the platform settings.

Data Storage and Retention

We securely store all collected data on our servers, which are located in secure facilities with controlled access. We retain user data as necessary to provide services or comply with applicable laws.

When you terminate an account or request deletion of personal information, we ensure that it is deleted within a reasonable timeframe, subject to regulatory requirements.

Security and Account Protection

To prevent unauthorized access, maintain data accuracy, and protect against cyber threats:

We implement robust firewalls and intrusion detection systems
Conduct regular security audits and vulnerability assessments
Use SSL encryption for all communication with our platform
Monitor and block suspicious activities using machine learning algorithms

We also use secure login procedures to authenticate users, ensuring that access is granted only to authorized personnel.

User Rights Regarding Personal Data

You can exercise the following rights concerning your personal data:

Data correction or deletion: Request corrections to inaccurate information or delete your account with our platform.
Access request: Receive a copy of all personally identifiable information we hold about you.

We respond to requests within 30 days, unless complex circumstances require additional time.

Third-Party Services or Integrations

To provide and enhance services, we occasionally integrate third-party tools, applications, or content on our platform:

We contractually agree with these parties to ensure data protection standards are met
Review their security measures regularly

While integrating such services can improve your user experience, please be aware that additional terms of service apply.

Responsible Handling of User Information

We strive for a fair balance between providing exceptional services and respecting users' rights:

Data minimization: We collect only necessary information to provide our platform.
Proportionality: Collecting as much data as required, in relation to the specific processing activity
Purpose limitation: Process user data solely according to the explicitly stated purposes

We continuously monitor and adapt these principles to ensure responsible handling of personal information.

Age Restrictions and Minor Protection

Our services are designed for users aged 18 or above (or equivalent local age limit). We take reasonable steps to prevent access by minors, including age verification measures when requested.

Compliance with Applicable Privacy Regulations

We comply with global data protection standards:

Data Protection Act (DPA) 2018
General Data Protection Regulation (GDPR)

Please consult the detailed version of this Privacy Policy for specific jurisdictional requirements and additional information on compliance measures.

Platform Monitoring for Security and Fraud Prevention

Our dedicated security team is responsible for:

Detecting potential threats or vulnerabilities
Conducting regular audits to ensure optimal platform integrity

You can also report suspicious activities by contacting our customer support through in-app chat or email.

Session Management and Login Protection

We implement robust measures for secure login, such as:

Secure protocols (HTTPS)
Multi-factor authentication options
Session management with timeouts
Password hashing (using an algorithm of sufficient strength)

Your account remains protected against potential cyber threats by these security features.

By providing this detailed Privacy Policy, we aim to establish and maintain trust between users, their personal information, and our platform. If you have any questions or concerns, please do not hesitate to contact us directly for assistance or clarification on the matters discussed in this policy document