At SciPlay, we understand the importance of having a reliable and accessible support system for our customers. If you have any questions or concerns about your account, gaming experience, or technical issues, please don't hesitate to reach out.
We are available 24 hours a day, 7 days a week to assist with any queries you may have. You can contact us through email, and our team will respond within 4 hours for billing-related issues and 24 hours for standard inquiries.
Live Chat
For more immediate assistance, we offer live chat support within our apps, including Jackpot Party Casino and Quick Hit Casino. Our team is available to help with technical issues, account recovery, and responsible gaming questions from Monday to Friday (09:00-21:00 GMT) and Saturday (10:00-18:00 GMT).
Email Support
You can also reach us through email. Please provide as much detail about your issue so we can assist you more efficiently. Our support team will respond within the timescales mentioned above.
For quick answers to frequently asked questions, please visit our help centre within the apps or on our website (sciplay.com/help-centre). We regularly update this section with new information and tips to ensure your gaming experience is smooth and enjoyable.
FAQ References
We have compiled a list of commonly asked questions in our FAQ section. If you can't find what you're looking for, feel free to contact us through one of the above-mentioned channels.
If you need assistance with account recovery or verification processes, please don't hesitate to reach out. Our support team will guide you through each step and ensure your information is secure throughout the process.
Responsible Gambling Assistance
GamCare:
National Gambling Helpline
BeGambleAware
If you or someone you know is struggling with gambling addiction, please don't hesitate to contact us. We are committed to supporting responsible gaming practices and can provide information about local resources if needed.
Technical Support
For technical issues related to app performance, devices compatibility, or software problems, our support team will do their best to resolve the issue promptly. In some cases, this may require further investigation with external partners; rest assured that your data remains secure throughout any troubleshooting processes.
If you have a complaint about the service we provide or a dispute regarding a transaction, please contact us through one of our support channels. We will work closely with you to resolve the matter as efficiently and fairly as possible.
Communication Response Expectations
Please allow 24-48 hours for an initial response from our team. For billing-related issues, we aim to respond within 4 hours where possible. However, this may not always be feasible due to external circumstances beyond our control.
We take your account security seriously and encourage you to regularly review your passwords, device settings, and email notifications for any suspicious activity. If you have concerns about the security of your account or data, please don't hesitate to contact us; we're here to help!
Mobile and Desktop Support Accessibility
Our support channels are accessible through both mobile devices (via in-app live chat) and desktop browsers. Please choose the method that best suits your needs.
We offer multilingual assistance for our customers across several regions.
Preferred Contact Methods
Please use one of the following contact methods depending on your issue:
When contacting us for support, please provide as much detail about your query so we can assist you efficiently. If your inquiry requires further investigation with external partners or technical resources, our team will work closely to resolve the issue promptly.
Self-Serve Options
For simple account management and updates (e.g., profile information, notifications), our online platform is available 24/7 for these self-serve actions.
